FAQs

Amartex Family Mart is an Indian retail and online shopping platform offering a wide range of everyday products, including groceries, snacks and drinks, personal care and beauty products, household care items, home and kitchen products, and more. Amartex has been serving customers since 1988.

You can shop for products across categories such as grocery and kitchen, snacks and drinks, personal care and beauty, household care, home and kitchen, appliances, and clothing for men, women, and kids.

Yes. Amartex Family Mart allows customers to browse and purchase grocery and everyday household products through its online shopping platform, subject to product and location availability.

Yes. Amartex provides online order delivery, with availability depending on the selected delivery location and the products ordered. Delivery estimates displayed on the website may be indicative and can vary depending on circumstances.

You can select your location on the Amartex website by entering your city, PIN code, colony, or area. The website uses the selected location to determine store and shopping availability.

Amartex supports online payments, including major credit and debit cards. The website also highlights secure payment processing for online purchases.

Returns and exchanges are subject to Amartex's applicable return and exchange policy and the specific product category. Customers should check the relevant policy before requesting a return or exchange. Amartex currently highlights easy returns/refunds and specifies a 7-day period from delivery for textile products.

If an item becomes unavailable after an order is placed, Amartex's terms state that the available items may be delivered and the amount charged for the unavailable item may be refunded through the original payment method.

According to Amartex's terms, a delivery-location change after placing an order may not be fulfilled. Customers should therefore confirm their delivery location before completing an order.

Yes. Amartex provides customer support through phone and WhatsApp. The website lists +91 7888 89 1969 as its customer support number.

You can contact Amartex customer support at +91 7888 89 1969. The website also lists customercare@amartex.com for customer-related communication.

Yes. Amartex regularly features promotional offers and discounts across selected categories. The current website highlights deals of up to 50% off on selected products and categories, subject to applicable terms and validity.

Amartex's website states “100% Original Products” as one of its customer-facing service commitments. Product availability, specifications, warranties, and other details should be checked on the individual product page before purchase.

Yes. Amartex operates a retail store network in India. Customers can use the website's Store Locator and location-selection features to find an applicable Amartex store.

Store pickup may be available for eligible orders and locations. Where store pickup is offered, Amartex's terms state that customers receive a Pick-up Code, which must be presented at the relevant retail store when collecting the order.

Amartex's published terms describe a VIP loyalty programme in which customers can earn points based on cumulative purchases. The terms state that points are valid for 12 months and that 1 point equals ₹1, subject to the programme's applicable conditions.

Amartex states that it provides 100% secure payments on its website. Online transactions may be processed through payment service providers using security measures designed to protect payment information.

For order-related assistance, customers can contact Amartex customer support using the support details provided on the website. Amartex may also communicate order-related information through email, SMS, phone calls, or other available communication methods.