Terms and Conditions
We welcome you to Amartex.com (“Portal”). Amartex Industries Limited and its affiliates provide
services to you for access and use the Portal and to enjoy a great digital shopping experience,
whether the said service is embedded in the Portal or otherwise, you shall also be subject to the
terms, conditions, guidelines and norms applicable to the said service, business and offering.
1. ACCOUNT & ACCESS-CREATION, CREDENTIALS, TERMS & LICENSE TO USE
- a. Confidentiality: Being a user of Portal, you shall be responsible for keeping your
credentials including the account ID and password confidential. You should inform us
immediately, if you know or suspect that your credentials have become known to
anyone else, and are used or are likely to be used unauthorized.
- b. Credibility: While creating your account on the Portal, you shall provide correct
information and should not use the personal data or information of any other person.
- c. Security: It shall be your responsibility to restrict access to your computer/ phone or
any other digital medium, to prevent unauthorized access to your account. You agree
to accept responsibility for all activities that occur, while using your credentials i.e.,
your account or password.
- d. Change in Account: Any changes in your phone number, address or other
identifiers should be immediately communicated to us. We owe no responsibility for
any loss caused to you, due to change in your phone number, address and other
information provided by you.
- e. Personal Usage: You agree, undertake and acknowledge that you shall use your
account on the Portal to purchase products only for your personal use and not for
commercial business purposes.
- f. Change, restriction and deletion of Account: We reserve our rights to change,
restrict and delete your account, without any prior notice and without communicating
the reason for such action.
on payment of any applicable fees, you have been granted a limited license to
access and make personal use of the Portal, subject to the restrictions enlisted in the
- h. You are granted a limited, revocable, and non-exclusive right to create a hyperlink to
the Portal, as long as the link is not used for any false, deceptive, disparaging, or
otherwise offensive manner. However, while doing so, you cannot have used any
intellectual property like any trademarks or marks of Amartex Industries Limited or its
holding company, affiliates and subsidiaries. Further, in case you use the right to
create the hyperlink, we owe no responsibility and liability towards the correctness of
the same, any promises or commitments made by you in publishing the said
hyperlink and any other statements, commitments and offers made by you, without
prior written consent of Amartex Industries Limited.
2. DIGITAL COMMUNICATION
You Communicate with us electronically, as and when you access the Portal or shop at
Portal or communicate with us for queries, suggestions etc. Thus, you are required to
provide a valid phone number, which should be registered in your name or which you have
been duly authorised to use, while placing an order with us. Any communication addressed
to you by us, will be by e-mail, SMS, phone call or by posting notices on the website or by
provide your unequivocal and irrevocable consent to receive communications (including
transactional, promotional and/or commercial messages), from us with respect to your use of
the website and/or your order placed on the website. Further, by submitting your phone
number you authorise us to override your DND restrictions and waive your rights against any
4. INTELLECTUAL PROPERTY RIGHTS ACCOUNT & ACCESS-CREATION, CREDENTIALS, TERMS & LICENSE TO USE
- a. All Intellectual Property Rights in the Portal, on the content of the Portal including but
not limited to the look, feel, content, graphics, audio, video, compilations,
declarations, texts, including the software enabling the Portal and its ancillary
functions, vests in and is the property of Amartex Industries Limited , its holding
company, subsidiaries and affiliates and is protected by Indian and international
intellectual property laws, treaties and regulations.
- b. The Trademark oand all other trademarks including the marks used on the products
and trade-dresses/designs of the products and all other intellectual property rights in
the domain name, are sole intellectual property, used by Amartex Industries Limited
under a license from Vishal Mega Mart Private Limited.
- c. All software used on this website is the property of Amartex Industries Limited , its
affiliates or its software suppliers and is protected by India and international copyright
and author' rights laws.
- d. You are not allowed/author
ised to and you shall not extract/ or re-utilize parts of the contents of the website
without express written consent from us. You shall be having no right to reverse
engineer the Portal, utilize any data mining, bots, or similar data consolidation and
extraction tools to reverse engineer or to use any part of the Portal and its features,
without a prior written consent of Amartex Industries Limited .
- e. You shall not claim any rights of Amartex Industries Limited in any part of the
intellectual property of the Portal or its content and shall not object to any
applications filed by Amartex Industries Limited or its holding company, affiliates and
subsidiaries, with the respective authorities for registration of marks, patents and
copyrights. Further, you shall not file for any claim or ownership of any trademark,
marks, Portal or parts/contents of the Portal, as may be owned by Amartex Industries
Limited or its holding company, affiliates and subsidiaries or to approach authorities
to file any applications for registration of any marks, patents and intellectual property
of any kind, which is either similar or deceptively similar or which in any way violates
the intellectual property rights of Amartex Industries Limited or its holding company,
affiliates and subsidiaries
5. CUSTOMER UPLOADS
- a. Customer Feedback/Inputs: You may post your reviews, comments and other
contents; send communications; and submit your thoughts, proposals, queries, or
other information on the Portal and any other platform of communication as may be
used by and between you and the Company, unless the content is illegal, including
but not limited to being obscene, abusive, hostile, defamatory, invasive of privacy,
infringement of intellectual property rights, or otherwise injurious/harmful to any third party, or objectionable.
- b. Injurious Content: You should not upload any data or content which consist of or
contain bugs & viruses, political & commercial ideas, solicitation and ideologies, or
any contents in form of spam, on the Portal and any other platform of
communication as may be used by and between you and the Company
- c. Incorrect or evasive information: If the credentials provided by you, which include
but not limited to e-mail address, your identity, phone number or otherwise misleads
as to the origin of any content or in any way impersonate any other person, we
reserve the right to remove, refuse, delete or edit any content, which we find in
- d. Use of Data: Once you upload, submit or post any content, data, information on the
Portal and any other platform of communication as may be used by and between you
and the Company, unless indicated by us otherwise, you grant us and our affiliates a
non-exclusive, royalty-free, irrevocable, perpetual and fully sub licensable rights to
use, reproduce, modify, adapt, publish, translate, create derivative works from,
distribute, and display such content throughout the world in any media and also to
use the name that you submit in connection with such content, if they choose. You
agree that the rights you grant, as mentioned herein above, are irrevocable during
the entire period of protection of your intellectual property rights associated with such
content and material. You agree to waive your right to be identified as the author of
such content and your right to object to derogatory treatment of such content.
- e. You represent and warrant that all the content, data and information, as may be
submitted, posted or uploaded by you, on the Portal and any other platform of
communication as may be used by and between you and the Company, is not in
violation of the intellectual property rights of any third party and you own all rights,
tangible or intangible, in said data, information and content. Further, you undertake,
agree and acknowledge that the said data, content and upload does not violate any
law, public policy and will not cause any injury, of any kind, to any person or entity.
We owe no responsibility or assume any liability to monitor such Customer Uploads,
but reserve our rights to edit or remove such content, Data and uploads. You agree
and undertake to indemnify us against any loss, claims, litigation, fines and likes,
which many arise out of such Customer Uploads.
6. RESTRICTIONS ON USE
- a. You should not use the Portal in any way that may or likely to cause prejudice to the
Portal or its access to be interrupted, damaged or restricted in any way.
- b. You shall use the Portal for lawful purpose only and transact with lawful means only.
c. You shall not use impersonated credentials to create and use an account on the
- d. You shall not use any means of payment either credit/debit cards, wallets or any
available payment mean, which is not owned by you or the use of which is not
authorised by its owner.
- e. You shall not use or access the Portal for fraudulent purposes, or to attempt or
commit a criminal offense or other unlawful activity.
- f. You should not send, use or reuse any material that does not belong to you; or is
illegal, offensive (including but not limited to material that is sexually explicit content
or which promotes racism, bigotry, hatred or physical harm), deceptive,
disingenuous, obnoxious, licentious, distressing, profane, slanderous, libelous,
obscene, pornographic, pedophilic or threatening; racially objectionable, withering or
in breach of intellectual property of ours or any third party, confidentiality, privacy or
any other proprietary information or right.
- g. Further, you should not post, submit, use, upload any content, data or information
which is injurious to third parties; or relates to or promotes money laundering or
gambling; or is harmful to minors in any way; or impersonates another person; or
threatens the unity, integrity, security or sovereignty of India or friendly relations with
foreign States; or objectionable or otherwise unlawful in any manner whatsoever; or
which contains bugs, viruses and likes, political & commercial solicitation, any
- h. The Portal should not be used for commercial purposes such as resale of products
purchased from the Portal.
- i. The limited license and permission to use the Portal does not authorize you or allows
you to list any product, discounting, promoting any products other than the products
already listed on the Portal and you undertake that while uploading comments,
reviews and submitting any other content, you will not promote, any product, which is
not listed on the Portal and/or which is not a part of Product mix of Amartex
Industries Limited .
7. PRICING, DELIVERY, RETURNS, EXCHANGE, PRODUCT PROPERTIES
- a. Pricing:
The pricing of the products, mentioned on the Portal is the price offered for sale of
the respective product. However, the same is subject to any change, revision and
discounts, as per the company pricing policy and can be changed without any prior
notice to you and before the sale is completed. Further, the said price is a full price of
the respective product and exclusive of the shipping and delivery charges, unless
specified otherwise. Though all the efforts are made to list the products with correct
price on the Portal, but due to any technical or system issue, mispricing is possible.
In such a case following actions will be taken.
- i. If the correct price of the product is lower than the stated price, you will be
charged with the lower amount, viz. the correct price of the product.
- ii. If the correct price of the product is higher than the stated price, than we shall
be having a right, in our sole discretion, to either contact you and seek your
consent to ship the product at the correct price or cancel the order and send
you a notification of such cancellation and its reason.
- iii. In case you find out that a product has been shipped to you at a higher price
and the correct price of the product is lower than the billed price, you may
connect with the grievance officer and post verification, the excess amount
will be either refunded to you or credited to your account, from which you
have made the payment.
- b. Delivery :
The availability details for products sold at the Portal shall be posted on the
respective pages of the Portal. It is to be noted that dispatch/delivery estimate timing
are indicative only and the same are not guaranteed by us in any manner,
whatsoever, accordingly the timing should not be relied upon as such and the same
may be subject to various factors affecting the timely delivery. While delivering the
order placed by you, in case, you are not available at the address mentioned while
placing the order on the Portal, the order shall be left at the given address, in case
the address is a part of a gated and secured society and you shall be communicated
on the same. However, in case of any other address, which is unsecured, in case
you are not available at the given preferred address, at the preferred time, the order
shall be taken back to the nearest retail store and You shall be required to pick your
order from the concerned store and in no case any refunds on this accounts will be
entertained and You shall not be entitled for a refund against such returned order.
For your convenience, we will send you an SMS intimating about the details of the
retail store from where you can pick your order.
Further, in such case of pickup of the order, you shall not be entitled to refund of the
In case any item from the order is not available, balance items of the order will be
delivered and the amount charged for the unavailable item shall be refunded to You,
in the same mode, from which you had made the payment.
In case, for any reason, your order is not shipped to you or we are not able to ship
your order, for any reason whatsoever, you shall be intimated, in advance, by way of
your preferred mode of communication, as may be selected by you in your account
on the Portal and any amounts paid by you for the said order, shall be refunded to
you electronically, in the same mode of payment from which you had made the
You may check the preferred location of delivery, before placing the order. Change of
location of delivery, after placing of order, shall not be fulfilled. Further, multiple
products under one order cannot be delivered or scheduled to be delivered at
different location. If you want us to deliver different parts of your order, at different
locations, you should place different orders of different products for separate
In case you avail the store pick-up of your order, you will be provided with a Pick-up
Code. You shall be required to furnish the said Pick-up Code with the retail store
staff, at the time of the pick-up. In the event you fail to produce the said Pick-up
Code, no order will be handed over to you. We strongly advice against sharing of
such Pick-up Code and in case some else presents the said Pick-up Code to the
store staff and picks the order, we disclaim all liabilities against the same and you
shall not be entitled for any refunds against the said order.
c. Refund, Return, Exchange:
Kindly access our Refund/Return/ Exchange Policy to understand.
d. Product Properties:
We attempt to be as accurate as possible. However, we do not warrant that product
descriptions or other content of this site is accurate, complete, reliable, current, or
error-free. If a product offered at the Portal itself is not as described, your sole
remedy is to return it in unused condition, as per the Return Policy.
The sizing of the apparels listed on the Portal depends on the cut, nature of fabric
and the style embedded. As per the cut and fit some garments are designed to have
a relaxed and loose fit and other may be designed to be more fitted. You may check
the size references given on the Portal, before placing the order. However, in case
you still receive a garment, which is not fit for you in terms of size, you may
exchange the same as per the Exchange Policy of the Company.
Certain products listed on our Portal come with specific properties, directions of use
and care instructions. You should look at the same and deal/handle the product in
compliance with such guidelines and norms. Company shall not be liable for any
damage to any product, that may be caused due to mishandling of the product and
not following the above stated instructions and guidelines.
All the products listed on the Portal are meant for specific purpose and you should
check the usability and appropriateness of the product for intended use, before the
purchase. No claims of refunds, returns or exchange, on the basis that the you are
not able to use the product as per your intended usage, will be entertained.
Since the Portal will be used in the digital form, the look of the product may differ
from the actual, in terms of color and texture, owning to various reasons including the
specifications of the device used by you for accessing the Portal.
All products, which are supported with a warranty, will be delivered with the
respective warranty cards and conditions. Unless there are express claims of
warranty with the product, on the Portal, no implied warranty can be attributed to the
product and company owes no liability toward any warranty of such products. You
are advised to check the warranty terms and respective documents at the time of
delivery of the Product. No claims shall be entertained with regard to warranty
attached to the product and/or related to non-receipt of the warranty documents, post
the date of delivery.
You shall be liable and responsible for payment of all fees/costs/charges/taxes (including but
not limited to VAT/GST/Service Tax), associated with the purchase of products from us on
the Portal, as may be applicable on the sale, by virtue of the relevant laws in force. In case
any additional direct & indirect tax , duty or cess is levied on the transactions made by you
on the Portal, such as different state deliveries, you will be liable to pay such taxes, duties
and levies and due to the same the cost of purchase may increase from the price mentioned
on the Portal.
We disclaim all liabilities and responsibility against:
- a. WARRANTIES
The Portal has been offered to use to you on as is where is basis. We make no,
express or implied warranties of any kind, with regard to the Portal, products listed on
the Portal and the content of the Portal. You expressly agree to use the Portal at your
We disclaim all warranties, to the extent permissible under the Indian Law, express
or implied, including but not limited to warranties of merchantability, usability, fitness
- b. OBJECTIONABLE CONTENT
We disclaim all liabilities towards any objectionable content posted on the Portal by
any third party, in any manner including yours and other third party’s reviews,
comments and other contents on the Portal and any other platform of communication
as may be used by and between you and the Company. In case you believe that any
content of the Portal is objectionable due to the reasons of being deceptive,
misleading, obscene, defamatory, promotes racism, sexually explicit or otherwise,
you may raise your concern to the Grievance officer and suitable actions will be
taken, as per the company policy in this regard.
- c. ACCURACY OF INFORMATION
We disclaim all liabilities towards any loss caused to you, due to the reason that the
information provided by you on the Portal is incorrect. Further, we also disclaim any
liabilities due to any incorrect information posted on the Portal with regard to details,
descriptions and prices of the products or against any errors, inaccuracies, omissions and/or revision of information.
- d. PERFORMANCE OF PORTAL
Though we endeavor to keep the performance of the Portal at optimum level but at
the same time we disclaim all liabilities against any claims of dysfunction of the
Portal, glitches, non-performance, non-responsiveness and downtimes. The Portal
may be subject to scheduled and un-scheduled downtimes and we accordingly
disclaim all liabilities against it.
- e. INJURY DUE TO USE-we disclaim all liability against
Any injury of any kind whatsoever, as may be caused to you or any third party, due to
usage of Portal or the products purchased through the portal.
- f. BUGS, VIRUSES OR LIKES-we disclaim all liability against
Any bugs, viruses, ransomware, malware or likes, as may be transmitted to your
devices through the Portal or by any third party through our Portal.
- g. UNAUTHORISED USE AND BREACH OF DATA-we disclaim all liability against
Any unauthorized use of or access to yours and others information, including but not
limited to private, sensitive, financial and transactional information, as may be
accessed and stored on the Portal or on our servers. Any breach of data stored on
the servers of the company and consequent losses.
- h. LIMITATION OF LIABILITY
IN NO EVENT SHALL AMARTEX INDUSTRIES LIMITED , ITS SUBSIDIARIES,
AFFILIATES, EMPLOYEES, DIRECTORS, BE LIABLE FOR ANY INCIDENTAL,
INDIRECT, PUNITIVE, CONSEQUENTIAL AND DIRECT DAMAGES, LOSS OR
EVEN IF YOU/USER HAS BEEN INFORMED IN ADVANCE or not OF THE
POSSIBILITY OF SUCH DAMAGES.
10. MINOR USERS
The access to the Portal is only available to persons who are competent to enter into a valid
and binding contract under the provisions of the Indian Contract Act, 1872. In case, you are
minor under the respective laws of India, then you may use the Portal under the supervision
of a parent or guardian.
11. INDEMNITIES & RELEASES
You shall hold harmless and indemnify Amartex Industries Limited , its holding company,
subsidiaries, affiliates and their respective officers including its directors, agents and
employees, from any claim or petition, or actions/proceedings arising out of your actions
compliance of any law, rules, regulations or the rights of a third party including rational
lawyer's fees, made by any third party or penalty imposed due to the same and also against
any unauthorized and illegal use of the Portal and services. Further, you shall be liable to
indemnify Amartex Industries Limited against any loss, monetary or otherwise, as may be
caused to Amartex Industries Limited , due to submission of incorrect information about your
credentials, usage of third party credentials, impersonation, unauthorised use of payment
committed by you against the company or a third Party. You hereby explicitly release
Amartex Industries Limited its holding company, subsidiaries, affiliates and their respective
officers including its directors, agents and employees from any cost, damage, liability of any
of the actions/inactions of the delivery partners of Amartex Industries Limited and
specifically relinquish any claims, demands or liability that you may have in this behalf under
any statute, agreement or otherwise.
In case, you are in breach of these conditions and we take no action, we will still be entitled
and have a right to enforce the Term of Use in any other situation where you breach these
Whenever you access the Portal, you are communicating with us electronically. You are
required to provide a valid phone number, which should be registered in your name or which
you have been duly authorised to use, while placing an order with us. We may communicate
by registered e-mail, SMS, phone call or by posting content on the portal or by any other
mode of communication as may be feasible and practicable to us.
It is clarified and acknowledged by you and us, that Amartex Industries Limited will not be
liable and responsible for any loss/damage to you arising out of usage of the product ordered
by you, use of Portal and for all such claims, as may be disclaimed, either expressly or
15. CHANGE & MODIFICATION OF PORTAL
The right to make changes in the Portal has been reserved by us. We may change the
Portal, or any part/functionality of the Portal including but not limited to its interface, policies,
any point of time at our sole discretion. Your usage of the Portal will always be subject to the
deemed illegal, invalid, or for any reason, that term will be considered void and will not affect
the legitimacy of any remaining terms and condition.
16. FORCE MAJEURE
We will not be held responsible for any delay or failure to comply with our obligations under
beyond our reasonable control and is caused due to any reason, which is Act of God, outside
the control of Amartex Industries Limited and its employees, affiliates, agents and parties
appointed by Amartex Industries Limited for upkeep, performance and delivery of the Portal,
payments, delivery of products and all other transactions between you and Amartex
Industries Limited , or is a Force Majeure event by its very nature.
17. GOVERNING LAW AND JURISDICTION
These conditions under the Term of Use are governed by and interpreted in accordance with
the laws of India and the courts at Gurugram shall have exclusive jurisdiction.
18. LOYALTY PROGRAMME & TERMS:
Loyalty points are earned on transactions made by customers online or for purchases in the
Shop and Become our Amartex VIP Member.
On cumulative purchase of:
- Upto Rs. 25000 get 1% as points.
- Between Rs. 25001 to Rs. 50000 you will get 1.5% as points.
- Above Rs. 50001 get 2.0% as Points.
*Points Validity: 12 Months
*1 Point = 1 Rupee
*Minimum Threshold: 50% Points balance.
19. USE OF PROMOTION & DISCOUNTS
All the promotions and discounts, as may be communicated to you either by way of a specific
communication or by way of a declaration on the Portal, shall be governed by the conditions
of the specific promotion and discount offerings and its validity.. You shall be allowed to use
any declared or communicated promotion and discount, during your purchase on the Portal,
in case it is valid at the given time. No claims of reissue or re-validation shall be entertained..
In the event you have received with your order, any cash discount or free gift vouchers or
Bank sponsored discounts or free gifts and you return the order or part of the order and seek
a cash refund, value of such cash discount, gift vouchers issued, bank sponsored discount
and/or free gifts shall be deducted from the value of refund. The Promotion & discounts
provided by the Company on the Portal and in its retail stores can be different from each
other and we disclaim all liabilities against all issues and disputes raised by You or any
person, on account of difference in promotions and discounts as available in retail stores of
the Company and on the Portal
20. GRIEVANCE REDRESSAL
In case you are not satisfied about the resolution of your issues regarding the use of Portal
or your purchase, even after contacting the ‘Customer Support’ (details of which are provided
on the Portal), you may approach the ’Grievance cell’ Any direct communication to
Grievance cell will be redirected to Customer support for further assistance
All Grievances related to the purchase or services shall be addressed to Mr. Sanjib Kumar
Sinha (Grievance officer) at: Amartex Industries Limited
Head Office: 365,Amartex Road, industrial Area,Phase-1,Panchkula Haryana 134113
- 1. E-mail: email@example.com
- 2. Contact timings: 09 am to 06 pm
- 3. Mobile No. (Grievance Office) – 86994 95999
- 4. Website: www.Amartex.com
- Customer Care Details
- Amartex Industries Limited
- Head Office: 365,Amartex Road, industrial Area,Phase-1,Panchkula Haryana 134113
- 1. E-mail: customercare@Amartex.com
- 2. Contact timings: 09 am to 06 pm Daily
- 3. Contact No. – 7888891969
- *The officer will get back to the customer within 2 business days of reporting an issue
- *Every grievance will be provided with a complaint/ticket no. which can used to track the
status of the grievance.
- *Redress or closure to a grievance might take around one month from the date of receipt of